Axis M3006–V User Manual

Also see for M3006-V: User manual Technical specifications Installation guide User manual

AXIS M3006–V Network CameraTroubleshootingThe IP address has beenchanged by DHCPIP addresses obtained from a DHCP server are dynamic and may change. If the IP address has beenchanged, use AXIS IP Utility or AXIS Camera Management to located the product on the network.Identify the product using its model or serial number.If required, a static IP address can be assigned manually. For instructions, see the Installation andManagement Software CD or the documentAssign an IP Address and Access the Video Stream onAxis Support web at www.axis.com/techsupCertificate error when usingIEEE 802.1XFor authentication to work properly, the date and time settings in the Axis product should besynchronized with an NTP server. SeeDate & Time on page 35.The product is accessible locally but not externallyRouter configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversalfeature which will attempt to automatically configure the router to allow access to the Axisproduct, seeNAT traversal (port mapping) for IPv4 on page 39. The router must support UPnP TM.Firewall protection Check the Internet firewall with your network administrator.Default routers required Check if you need to configure the router settings.Problems with the H.264 formatNo H.264 displayed in theclientCheck that the relevant H.264 connection methods and correct interface are enabled in the AMCControl Panel (streaming tab). SeeAXIS Media Control (AMC) on page 11.In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.No multicast H.264displayed in the clientCheck with your network administrator that the multicast addresses used by the Axis productare valid for your network.Check with your network administrator to see if there is a firewall preventing viewing.Multicast H.264 onlyaccessible by local clientsCheck if your router supports multicasting, or if the router settings between the client and theproduct need to be configured. The TTL (Time To Live) value may need to be increased.Poor rendering of H.264imagesColor depth set incorrectly on clients. Set to 16–bit or 32–bit color.If text overlays are blurred, or if there are other rendering problems, you may need to enableAdvanced Video Rendering from the Video tab in the AMC Control Panel.Ensure that your graphics card is using the latest driver. The latest drivers can usually bedownloaded from the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Refer to the adapter’s documentation for moreinformation.Lower frame rate thanexpectedReduce the number of applications running on the client computer.Limit the number of simultaneous viewers.Check with the network administrator that there is enough bandwidth available.Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode onlykey frames.Lower the image resolution.47