Axis P3346 User Manual

Also see for P3343-VE: Datasheet Installation guide User manual Installation guide Installation guide

48AXIS P33 Series - TroubleshootingTroubleshootingChecking the FirmwareFirmware is software that determines the functionality of the network cameras. One of your first actions whentroubleshooting a problem should be to check the current firmware version. The latest version may contain a correction thatfixes your particular problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup orunder About.Upgrading the FirmwareWhen you upgrade your camera with the latest firmware from the Axis Web site, your camera receives the latest functionalityavailable. Always read the upgrade instructions and release notes available with each new release, before updating thefirmware.Note:Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are availablein the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions andrelease notes available with each new release, before upgrading the firmware.1. Save the firmware file to your computer. The latest versionof the firmware is available free of charge from the Axiswebsite at www.axis.com/techsup2. Go to Setup > System Options > Server Maintenance inthe camera’s web pages.3. In the Upgrade Server section, browse to the desiredfirmware file on your computer. Click Upgrade.Notes:• After starting the upgrade process, always wait at least5-10 minutes before restarting the camera, even if yoususpect the upgrade has failed.• Your dealer reserves the right to charge for any repairattributable to faulty upgrading by the user.• The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis website atwww.axis.com for more information.Emergency Recovery ProcedureIf power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomesunresponsive. A flashing red Status LED indicates a failed upgrade.To recover the unit, follow the steps below. The serialnumber is found on the label attached to the bottom of the camera.1. UNIX/Linux - From the command line, type the following:arp -s tempping -s 408 Windows - From a command/DOS prompt, type the following:arp -s ping -l 408 -t 2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.3. Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select theupgrade file to use, for example, axisp3343.bin. Then click the Load button to restart the upgrade process.4. After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the Powerand Status LEDs and flashing green or amber on the Network LED.5. Reinstall the camera, referring to the installation guide.