Axis P3346 User Manual

Also see for P3343-VE: Datasheet Installation guide User manual Installation guide Installation guide

51AXIS P33 Series - TroubleshootingFor further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsupPoor rendering of H.264 images Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.In the case of blurred text overlays, or other rendering problems, you may need toenable Advanced Video Rendering from the H.264 tab in the AMC control panelapplet.Ensure that your graphics card is using the latest device driver. The latest drivers canusually be downloaded from the manufacturer's web site.Color saturation is different in H.264and Motion JPEGModify the settings for your graphics adapter. Please see the adapter's documenta-tion for more information.Lower frame rate than expected Reduce number of applications running on the client computer.Limit the number of simultaneous viewers.Check with the system administrator that there is enough bandwidth available. Seealso the online help.Check in the AMC control panel applet (H.264 tab) that video processing is not set toDecode only I frames.Lower the image resolution.Why do I not get 30 frames per second? See the section General performance considerations, on page 62.Image degeneration Decrease the GOV length, see the online help for more information.The Power indicator is not constantly litFaulty power supply Check that you are using the same indoor power supply that came with the product.The Network indicator LEDs are flashing red rapidlyHardware failure Contact your Axis dealer.No images displayed on web pageProblem with AMC.(Internet Explorer only)To enable the updating of video images in Microsoft Internet Explorer, set yourbrowser to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC)component is installed on your computer.Installation of additional ActiveX com-ponent restricted or prohibitedConfigure your camera to use a Java applet for updating the video images underLive View Config > Layout > Default Viewer for Internet Explorer. See the onlinehelp for more information.Video/Image problems, generalImage too dark or too light Check the video image settings. See the online help on Video and Image Settings.Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Trylowering the frame rate or the upload period.Slow image update Configuring pre-buffers, motion detection, high-resolution images, or high framerates, will affect the performance of the camera.Poor performance Poor performance may be caused by heavy network traffic, multiple users accessingthe unit, low performance clients, use of features such as Motion Detection, Eventhandling, Image rotation other than 180 degrees.Poor quality snapshot imagesScreen incorrectly configured on yourworkstationIn Display Properties, configure your screen to show at least 65000 colors, that is, atleast 16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.Overlay/Privacy mask is not displayedIncorrect size or location of overlay orprivacy mask.The overlay or privacy mask may have been positioned incorrectly or may be toolarge. Refer to Overlay Image Requirements and Limitations in the online help formore information.Browser freezesMozilla/Firefox 1.4 (or later) can some-times freeze on a slow computerLower the image resolution.Problems uploading filesLimited space There is only limited space available for the upload of your own files. Try deletingexisting files to free up space.Motion Detection triggers unexpectedlyChanges in luminance Motion detection is based on changes in luminance in the image. This means that ifthere are sudden changes in the lighting, motion detection may be triggered mistak-enly. Lower the sensitivity setting to avoid problems with luminance.