Rev 1 – July 2018 Cath-Tech Hexcorder Pro ManualPage 37 of 38TroubleshootingIssue Possible SolutionHexcorder Pro won’t turn on Dead battery, plug in with AC power adapterTablet won’t turn on Dead battery, plug in with tablet AC power adapterIf power LED lights but no screen, broken screenHexcorder Pro and tablet won’tconnectPower cycle Hexcorder Pro and then immediately tryto connectApp crashes during survey Run the app again, reconnect. The Hexcorder Proshould not need to be power cycledUnit reads very low ON/OFF values Check all connections• Half cell pole cables• Wire dispenser cable• Wire spool to wire dispenser• Survey wire to test post• Caps removed from half cells• Distilled water in half cellsUnit won’t take readings • Switch half cell poles (bad switch)• Switch half cell cables (broken cable)• Check for manual survey modeReadings are very scattered • Soil conditions, if dry place half cells on greenweeds for better contact• Check calibration of half cells• Recalibrate half cell offsetsGPS won’t lock • Ensure good view of sky, notrees/buildings/etc• Check GPS is plugged in correctlyChainage isn’t increasing • Broken survey wire• Broken wire dispenser cableUnit won’t respond when in surveymode• Power cycle Hexcorder Pro, reconnect to tabletEnvironmental ProtectionWaste electrical products should not be disposed of with household waste. Pleaserecycle where facilities exist. Check with your local authority or retailer forrecycling advice.