SmartSwitch Router 2000 Getting Started Guide 83Appendix ATroubleshootingIf you experience difficulty with the basic hardware or software setup procedures in thisguide, check the following table to see whether the difficulty you are experiencing isdescribed. If you find a description of the difficulty you are experiencing, try theresolution(s) recommended for the difficulty.If the resolution does not remove the difficulty or the difficulty is not listed in thisappendix, see Appendix B, “Technical Support” on page 85 for information aboutcontacting Cabletron Systems or your reseller for technical support.If you experience this difficulty Try this remedyThe SSR 2000 exhibits no activity (noLEDs are on, the fan module is notoperating, and so on).Make sure the power supply is installed andplugged into a power source and the powersource is active. Also check to see whether theswitch on the power supply is in the onposition.The power supply is installed but isnot operating.Check the power cable and the circuit towhich the power supply is connected.The fan is not active. Check the power cable and the circuit towhich the power supply is connected.No expansion modules are active. Check the power cable and the circuit towhich the power supply is connected.A specific expansion module isinactive.Make sure the expansion module has beenproperly installed in its expansion slot. See“Installing an Expansion Module” on page 45for more detailed information.An older software version continuesto boot instead of the newer versionon a TFTP server.Use the procedure in “Loading System ImageSoftware” on page 72 to configure theSSR 2000 to boot using newer software.