1-5IntroductionRelated ManualsThe manuals listed below should be used to supplement the procedures andtechnical data contained in this manual.SmartSwitch 9000 Installation GuideSmartSwitch 9000 9C300-1 Environmental Module User’s GuideSmartSwitch 9000 9C214-1 AC Power Supply User’s GuideSmartSwitch 9000 Local Management User’s GuideINB Terminator Modules Installation GuideGetting HelpIf you need additional support related to this device, or if you have any questions,comments, or suggestions concerning this manual, contact the Cabletron SystemsGlobal Call Center:Before calling the Cabletron Systems Global Call Center, have the followinginformation ready:• Your Cabletron Systems service contract number• A description of the failure• A description of any action(s) already taken to resolve the problem (e.g.,changing mode switches, rebooting the unit, etc.)• The serial and revision numbers of all involved Cabletron Systems products inthe network• A description of your network environment (layout, cable type, etc.)• Network load and frame size at the time of trouble (if known)• The device history (i.e., have you returned the device before, is this a recurringproblem, etc.)• Any previous Return Material Authorization (RMA) numbersPhone (603) 332-9400Internet mail support@ctron.comFTP ctron.com (134.141.197.25)LoginanonymousPasswordyour email addressBBS (603) 335-3358Modem setting 8N1: 8 data bits, No parity, 1 stop bitFor additional information about Cabletron Systems or our products,visit our World Wide Web site: http://www.cabletron.com/For technical support, select Service and Support.