B-2 SmartSwitch ATM User GuideHardware Warranty Technical Support• Hardware model number, software version, and switch configuration (that is, what part types are inwhat slots)B.5 HARDWARE WARRANTYCabletron warrants its products against defects in the physical product for one year from the date of receipt by the enduser (as shown by Proof of Purchase). A product that is determined to be defective should be returned to the place ofpurchase. For more detailed warranty information, please consult the Product Warranty Statement received with yourproduct.B.6 SOFTWARE WARRANTYCabletron software products carry a 90-day software warranty. During this period, customers may receive updates andpatches for verified, reported software issues.B.7 REPAIR SERVICESCabletron offers an out-of-warranty repair service for all our products at our Santa Clara Repair Facility. Productsreturned for repair will be repaired and returned within 5 working days. A product sent directly to Cabletron Systems,Inc. for repair must first be assigned a Return Material Authorization (RMA) number. A product sent to CabletronSystems, Inc., without an RMA number displayed outside the box will be returned to the sender unopened, at thesender's expense.To obtain an RMA number, contact the Cabletron Technical Support. When you call for an RMA number, your supportrepresentative will spend a few minutes with you, making sure the board is defective. Once they confirm the board isdefective, they will assign an RMA number. Payment, shipping instructions, and turnaround time will be confirmedwhen the RMA number is assigned.
