Black plate (17,1)Cadillac SRX Owner Manual (Include Mex) - 2012Customer Information 13-17Managing the Vehicle DamageRepair ProcessIn the event that the vehicle requiresdamage repairs, GM recommendsthat you take an active role in itsrepair. If you have a pre-determinedrepair facility of choice, take thevehicle there, or have it towed there.Specify to the facility that anyrequired replacement collision partsbe original equipment parts, eithernew Genuine GM parts or recycledoriginal GM parts. Remember,recycled parts will not be coveredby the GM vehicle warranty.Insurance pays the bill for therepair, but you must live with therepair. Depending on your policylimits, your insurance companymay initially value the repair usingaftermarket parts. Discuss this withthe repair professional, and insist onGenuine GM parts. Remember,if the vehicle is leased, you may beobligated to have the vehiclerepaired with Genuine GM parts,even if your insurance coveragedoes not pay the full cost.If another party's insurancecompany is paying for the repairs,you are not obligated to accept arepair valuation based on thatinsurance company's collisionpolicy repair limits, as you haveno contractual limits with thatcompany. In such cases, you canhave control of the repair and partschoices as long as the cost stayswithin reasonable limits.Service PublicationsOrdering InformationService ManualsService Manuals have the diagnosisand repair information on theengines, transmission, axle,suspension, brakes, electrical,steering, body, etc.Service BulletinsService Bulletins give additionaltechnical service informationneeded to knowledgeably serviceGeneral Motors cars and trucks.Each bulletin contains instructionsto assist in the diagnosis andservice of the vehicle.
