Black plate (1,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081492) - 2014 - CRC 2nd Edition - 11/18/13Customer Information 13-1CustomerInformationCustomer InformationCustomer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . 13-3Customer Assistance for TextTelephone (TTY) Users . . . . . 13-4Online Owner Center . . . . . . . . 13-4Roadside Service . . . . . . . . . . . . 13-5Scheduling ServiceAppointments . . . . . . . . . . . . . . 13-7Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 13-7Collision Damage Repair . . . . 13-9Service PublicationsOrdering Information . . . . . . 13-11Reporting Safety DefectsReporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . 13-12Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . 13-12Reporting Safety Defects toGeneral Motors . . . . . . . . . . . 13-12Vehicle Data Recording andPrivacyVehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-13Event Data Recorders . . . . . . 13-13OnStar ® . . . . . . . . . . . . . . . . . . . . 13-14Infotainment System . . . . . . . . 13-15Radio FrequencyIdentification (RFID) . . . . . . . 13-15Radio FrequencyStatement . . . . . . . . . . . . . . . . . 13-15Customer InformationCustomer SatisfactionProcedureYour satisfaction and goodwill areimportant to your dealer and toCadillac. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:STEP ONE: Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service orparts manager, contact the owner ofyour dealership or the generalmanager.
