Additional Information 171Trouble?TroubleshootingIf you have a problem with your camcorder, refer to this section. Some-times what you think is a malfunction of the camcorder may have thesimplest of solutions - please read the “CHECK THIS FIRST” boxbefore going on to the more detailed problems and solutions. Consultyour dealer or a Canon Service Center if the problem persists.CHECK THIS FIRSTPower sourceThe camcorder will not turn on or it turns off by itself.- The battery pack is exhausted. Replace or charge the battery pack.- Remove the battery pack and reattach it correctly.Cannot charge the battery pack.- Make sure the camcorder is off so charging can start.- The temperature of the battery pack is outside the charging range. If the battery pack’s tem-perature is below 0 °C, warm it before charging it; if it is above 40 °C, let the battery packcool down before charging it.- Charge the battery pack in temperatures between 0 °C and 40 °C.- The battery pack is faulty. Replace the battery pack.- The camcorder cannot communicate with the battery pack attached. Such battery packs can-not be charged using this camcorder.Power supply• Is the battery charged? Is the compact power adapter correctly con-nected to the camcorder? (0 19)Recording• Did you turn the camcorder on and correctly set it to a recordingmode? (0 39, 56, 104) If you are recording on a memory card, is onecorrectly inserted into the camcoder? (0 34)Playback• Did you turn the camcorder on and correctly set it to playback mode?(0 46, 100) If you are playing back recordings from a memory card,is one correctly inserted into the camcorder? (0 34) Does it containany recordings?Other• Does the camcorder make a rattling sound? The internal lens fixturecan move when the camcorder is turned off or in a playback mode.This is not a malfunction.
