217TroubleshootingOther ProblemsCHECK 2 ARE ANY OTHER APPLICATION PROGRAMS RUNNING ?The installation program may not execute successfully if it is started withother applications running in the background.Before you run the installation program again, shut down all otherapplication programs.If other BJ printer drivers are installed in your system, uninstall thembefore you run the installation program again.CHECK 3 DID YOU SPECIFY THE CORRECT CD-ROM DRIVE FORINSTALLATION ?If the driver installation program did not start automatically when youloaded the CD-ROM, double-click the My Computer icon, then double-click the CD-ROM icon on the Windows desktop.For details about the installation procedure, refer to the Quick Start Guide.• The drive name (E: for example) varies according to how your system isset up.• When you install the printer driver from Run in the Start menu, correctlyspecify the CD-ROM drive and file name of the printer driver installationprogram (Setup.exe).WindowsNote
