For Windows:Starting Up IJ Network Device Setup UtilityFor macOS:Starting Up IJ Network Device Setup UtilityCheck7 Make sure of the Wi-Fi channel numbers used for your computer.You need to have the same Wi-Fi channel number that you are using for the wireless router as your computer.It is normally set in the way that you can use all the Wi-Fi channels. However, when the channels that you areusing are restricted, the Wi-Fi channels do not match.See the instruction manual provided with your computer and check the Wi-Fi channel number available foryour computer.Check8 Make sure channel set on wireless router is a usable channel as confirmed inCheck 7.If it is not, change the channel set on the wireless router.Check9 Make sure security software's firewall is off.If your security software's firewall is on, a message may appear warning you that Canon software is attemptingto access the network. If this warning message appears, set security software to always allow access.If you are using any programs that switch between network environments, check their settings. Someprograms use a firewall by default.Check10 If printer is connected to an AirPort Base Station via LAN, make sure youuse alphanumeric characters for network name (SSID). (macOS)If the problem is not resolved, click here and redo setup.• Positioning:Place the printer and wireless router where there are no obstacles between them.Cannot Connect to a Printer through Wireless DirectCheck1 Check the power status of printer and other devices (smartphone or tablet).Turn on the printer or devices.If the power is already turned on, cycle the power switch.Check2 Check printer settings.215