88Resolve an Error CodeIf an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow therecommended actions to resolve the problem.Job No.AddressNameStart TimeCall LengthSheetsResult01230123456789name01/01 02:07 AM01'151NG#018 Busy/No SignalError codeError Code Cause Action#001 A document jam has occurred. Remove the jammed document.#003 Transmission failed due to the highvolume of data.When sending a fax:• Reduce the scanning resolution, and try to send the documentagain.When receiving a fax:• Reduce the scanning resolution or ask the sender to divide thedocument before sending it again.#005A fax recipient did not respondwithin 35 seconds.Repeat the sending procedure from the beginning. Additionally,ask the recipient to check the fax machine. When making anoverseas call, add a pause to the fax number.The recipient may not be a G3* faxmachine.* G3 is one of international standardsfor fax that standardized by ITU-T (ITUTelecommunication StandardizationSector), and is for an analog telephoneline.Ask the recipient what type of fax machine is being used, andthen send the document to a G3 fax machine. If the recipientdoes not have a G3 fax machine, send the document again usinga communication mode that is compatible with the recipient’sfax machine.#012 The recipient’s machine has run outof paper. Ask the recipient to ensure that paper is loaded in their machine.#018You cannot send a fax because theline is busy or disconnected.Wait a moment, and then try again. If you are still unable to sendthe document, ask the recipient to verify that the fax machine isready to receive a fax.The settings configured on therecipient’s machine may notincompatible with yours.Verify that the recipient’s machine is ready to receive a fax, andthen try again.No pause was added to the faxnumber when attempting aninternational fax transmission.Add a pause after the country code or in front of the fax number,and then redial the number. If you want to send the document toa recipient that is registered under a one-touch key, change thesettings for international sending in the detailed setting screen.#022 Sending faxes from a computer isrestricted.The restriction needs to be canceled. Contact your administratorfor more information. For details, see [Security] [RestrictingFax Sending from a Computer] in the e-Manual.