Solve Network Troubles with The Printer's DiagnosticFunctions• If the printer and wireless router are connected or the printer and computer are connected by•USB cable but you cannot print:Change to Offline (Windows)• In other cases than above:•Cannot Find Printer on Network/Cannot PrintCannot Connect to Printer through Wireless DirectCannot Find Printer on Network/Cannot PrintPrinting Out Network Settings Information:Follow the procedure below to print out the network settings information.Step1 Check that printer and wireless router are turned on.Turn the wireless router back on.Wait about five minutes and then turn the printer back on.Step2 Check your devices (e.g. computer/smartphone/tablet) are connected toInternet.Make sure that devices and the wireless router are connected to via Wi-Fi, and that the Internet can be usedwithout problems.Step3 Make sure the printer's Wi-Fi setting is enabled and the icon isdisplayed.Step4 Move the printer and device (computer/smartphone/tablet) closer to the wirelessrouter.Wireless communication quality deteriorates if the printer or devices are too far from the wireless router.Step5 Print out network settings informationPrint out the network settings information on your printer.Printing Network SettingsNote• For troubleshooting IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise), refer to the following.•Setting Up IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise)392