Canon IMAGEFORMULA DR-2020U User Manual

Also see for 3923B002: Brochure & specs

Contents

66Software TroubleshootingThis section describes troubleshooting problems and solutions foroperating the supplied software (CaptureOnTouch andCapturePerfect).If scanning is too slow(1) Close other running programs, if any.(2) Scanning can be slowed down by memory shortage caused bymemory-resident applications such as anti-virus programs. Closesuch memory-resident programs if necessary to free up memoryspace.(3) When insufficient hard disk space is available, the scanner may beunable to create the necessary temporary files for scanned data.Delete unneeded data on the hard disk to free up more space.(4) Scanning is slow if the computer's USB port is not Hi-Speed USB2.0 compliant.(5) If using a common USB cable that is not Hi-Speed USB 2.0compliant, replace the cable with the supplied compliant cable.(6) When the scanner is connected to the computer via a USB hubthat is not Hi-Speed USB 2.0 compliant, remove the hub andconnect the scanner directly to the computer.If scanned image files cannot be openedin an application(1) Scanned images saved as multi-page TIFF files can be openedonly by programs that support this file format.(2) Images saved as compressed TIFF files (single- as well as multi-page) can only be opened by programs that support thecompressed format. This can occur with programs that are notcompatible with CaptureOnTouch or CapturePerfect. In this case,select “None” as the image file compression format beforescanning.If CapturePerfect cannot open some PDFfilesSome PDF files created by non-Canon programs cannot be openedby CapturePerfect.Q & A (Useful tips)Here are some useful tips for scanning documents.Where are scanned images saved? Can the savedestination be changed?Images are saved to the following locations, according to programsettings. All destination locations can be changed to other folders.CaptureOnTouch➜ For Scan First scanning, files are saved in the folder specified onthe Output method screen.➜ For selected job scanning, files are saved in the folder specified onthe [Output settings] tab during job registration.CapturePerfect➜ During normal scanning operations such as single-page scanning,the image file save destination can be specified each time scanningis performed.➜ When scanning using a registered job, files are saved to the folderspecified by the job settings.How are scan settings performed?CaptureOnTouch➜ For Scan First scanning, click [Scanner setting] on the first (main)screen to display available scan settings.➜ For selected job scanning, settings are available on the [Scannersetting] tab when registering the job.CapturePerfect➜ For normal scanning, click [Scanner Setting] from the [Scan] menuto open the scanner driver setting screen, and make settings there.➜ Scan job settings are made for each job.How do I save multiple pages in one file, or save one fileper page?When scanned images are saved in BMP or JPEG format, each imageis always saved in a separate file.When scanned images are saved in PDF or TIFF format, you canspecify multi- or single-page files. See also item 8 in “CommonProblems and Solutions”.