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7-8Troubleshooting7Receiving ProblemsCannot receive a fax automatically.Q Is the machine set to receive automatically?A For the machine to receive faxes automatically, the receive mode must be set to , Tel>, or . (See Chapter 5, "Receiving Faxes.") If you have set , confirm thatan answering machine is connected to the machine and that it is turned on with an outgoingmessage properly recorded.If you set to in of the Menu, the machine willreceive faxes automatically even when the receive mode is set to . (See <4. MAN/AUTOSWITCH> of "Menu Descriptions," on p. 8-6.)Q Is the machine's memory full?A Wait for the machine to finish any fax or print jobs stored in the memory. Then ask the other party toresend the fax.Q Did an error occur during reception?A Print an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p.6-2.) You can also check the RX REPORT when it is printed automatically. (See "Adjusting the RXREPORT Setting," on p. 6-5.)Q Is the telephone line connected properly?A Make sure all line connections are secure. (See " Connect telephone cable," in the Set-Up Sheet.)The machine does not switch automatically between telephone and fax receptions.Q Is the machine set to switch automatically between telephone and fax receptions?A For the machine to switch automatically, the receive mode must be set to . (See Chapter5, "Receiving Faxes.")Confirm that an answering machine is connected to the machine and that it is turned on with anoutgoing message properly recorded.Q Is the sending fax machine able to send the CNG signal that tells the machine that the incomingsignal is a fax?A Some fax machines cannot send the CNG signal that tells the machine the incoming call is a fax.In such cases, you will have to receive the fax manually. (See "Receiving Faxes Manually: ManualMode," on p. 5-4.) |
