161If you think there is a problem with the camera, first check the following. Ifthe items below do not solve your problem, contact a Canon CustomerSupport Help Desk as listed on the included customer support list.PowerYou pressed the power button, but nothing happened.• Confirm that the batteries are properly inserted (p. 14).• Confirm that the batteries are not depleted (p. 15).• Confirm that the memory card/battery cover is securely closed (p. 14).• If the battery terminals are dirty, battery performance will decrease. Clean theterminals with a cotton swab and re-insert the batteries several times.Batteries are consumed quickly.• Battery performance decreases at low temperatures. Warm the batteries by, forexample, placing them in your pocket, taking care that the terminals do notcome into contact with any metal objects.Lens will not retract.• Confirm that the memory card/battery cover is securely closed. After closing thememory card/battery cover, turn the power on then back off (p. 14).TV outputImage is distorted or not showing on TV (p. 122).ShootingCannot shoot.• When in Playback mode (p. 27), press the shutter button halfway (p. 23).The screen is off (p. 25).Screen does not display properly in dark places (p. 46).Screen does not display properly while shooting.Please note, the following will not be recorded in still images, but will be recordedin movies.• When the camera is subjected to powerful light sources, the display maydarken.• Under fluorescent lighting, the screen may flicker.• When shooting bright light sources, a bar of light (purplish red) may appear onthe screen.h appears on the screen and the shot cannot be taken eventhough the shutter button was pressed fully (p. 25).appears when the shutter button was pressed halfway (p. 25).• Set the [IS mode] to [Continuous] (p. 149).• Raise the flash and shoot (p. 69).• Increase the ISO speed (p. 73).• Attach the camera to a tripod.TroubleshootingCOPY
