67TroubleshootingIf the printer does not seem to be working properly, run through the checks below to seeif you can identify and correct the problem. If you are not able to solve the problem,please call your dealer or contact a Canon Customer Support center for assistance.The printer has no power.The compact power adapteror power cord is not correctlyconnected.z Be sure that the compact power adapter and power cordare connected correctly. Be sure that the power cord isplugged into a standard power outlet.The printer’s power button is blinking red.There is a malfunction in theprinter.z Turn the printer’s power off and turn it on again.The (PictBridge) or (Canon Direct Print) icon does not display in the upper leftcorner of the camera’s LCD monitor.The cable is not correctlyconnected.z Connect the cable correctly (p. 39).The printer’s power is off. z Turn the printer’s power on (p. 39).Your camera’s firmware isincompatible with this printer.z Please check the Canon BeBit website (http://web.canon.jp/Imaging/BeBit-e.html), or your regionalCanon website, for information or to download compatiblefirmware.Printing from a memory cardis in progress or printingconnected to a computer isin progress.z Wait until printing has completed.The printer does not print.The printer is not correctlyconnected to the camera.z Connect the cable correctly (p. 39). If the connection iscorrect, the or icon will appear on the camera’sLCD monitor.The camera’s battery pack orbatteries are depleted.z Replace with a fully charged battery pack or freshbatteries, or plug the camera into a power outlet (using thecamera’s optional compact power adapter).The cartridge is not loadedcorrectly.z Load the cartridge correctly (p. 23).Too much slack in thecartridge’s ink sheet.z Take up the slack (p. 23).The printer has overheated. z Wait for the printer to cool down.Printing stopped midway.The printer is not correctlyconnected to the camera.z Connect the cable correctly (p. 39).