xiMaintenance and InspectionsIMPORTANT• Follow the instructions in the caution label attached to thismachine.• Avoid shaking or applying a shock to this machine.• To prevent a paper jam, do not turn the power ON/OFF,open/close the operation panel or rear cover, and load/unload paper in the middle of printing operation.• Be sure to remove the toner cartridge from the machinewhen transporting the machine to a distance.• To avoid exposing the toner cartridge to light, place it in theprotective bag included with this machine or wrap it in athick cloth.• Clean this machine regularly. If this machine becomesdusty, it may operate improperly.• The repairing parts and toner cartridges for the machinewill be available for at least seven (7) years after productionof this machine model has been discontinued.Customer SupportCustomer Support (U.S.A.)Your machine is designed with the latest technology toprovide trouble-free operation. If you encounter a problemwith the machine’s operation, try to solve it by using theinformation in Chapter 9. If you cannot solve the problemor if you think your machine needs servicing, contact CanonCustomer Care Center at 1-800-OK-CANON between the hoursof 8:00 A.M. to 8:00 P.M. EST Monday through Friday. On-linesupport for 24 hours is also available at the website.http://www.canontechsupport.com/Customer Support (Canada)Canon Canada Inc., offers a full range of customer technicalsupport options*:• For step-by-step troubleshooting, e-mail technical support,the latest driver or document downloads, and answers tofrequently asked questions, visit http://www.canon.ca/• Free live technical support 9 A.M. to 8 P.M. EST Mondaythrough Friday (excluding holidays) for products still underwarranty 1-800-OK-CANON• For the location of the authorized service facility nearestyou, visit http://www.canon.ca/ or 1-800-OK-CANON• If the problem cannot be corrected by using one of theabove technical support options, repair options areavailable at the time of your call to the live technicalsupport number above or via the website athttp://www.canon.ca/* Support program specifics are subject to change without notice.