Canon imageFORMULA DR-2050C User Manual

Also see for 2050C - DR - Document Scanner: Easy start guide

Contents

Appendices 75Chapter 3Paper Is Not Ejected CorrectlyWhen you are performing page-by-page scanning while a multi-pagedocument is set in the scanner, scanning pauses with the trailing edge of thescanned sheet being engaged by the eject roller.Problem Under these conditions, the scanner enters a standby stateand pauses for the next sheet. It does not indicate a paperjam.Solution To scan the next sheet of the document, manually remove the pagethat is engaged by the eject roller, or just start the next scan job.For details on how to clear jammed paper, see “Clearing a Paper Jam,” onp. 42.Saved Image Files Do Not OpenWhen image files saved by CapturePerfect 3.0 cannot be opened by otherapplications, the probable causes are as follows.Symptoms A multi-page TIFF file saved in CapturePerfect 3.0cannot be opened by other applications.Problem The application you are using to open the TIFF file does notsupport multi-page TIFF files.Solution Open the file with an application that supports multi-page TIFFfiles.Symptoms A TIFF file saved in CapturePerfect 3.0 cannot beopened by other applications.Problem If the TIFF file saved in CapturePerfect 3.0 has beencompressed, the application you are using to open the TIFFfile does not support the compression type that was used tosave the file in CapturePerfect 3.0.Solution Set the compression type for the image file to [None] and save thefile again in CapturePerfect 3.0.Scanning Results Are Not as ExpectedIf there is a problem with the scanning result (e.g., the scanned image is notclear, or the image is striped or dirty), the probable causes are incorrect ISIS/TWAIN driver settings or a problem with the scanning unit inside the scanner.Scanning results can also become skewed if the ISIS/TWAIN driver has notbeen installed correctly, or the application in use does not support ISIS/TWAIN driver functions.