Canon imageFORMULA DR-G1100 Production Document Scanner User Manual

Also see for imageFORMULA DR-G1100 Production Document Scanner: Specification Service guide

Contents

6-5Chapter 6 Practical Examples2. TroubleshootingThis section describes the problems that may occur during use of the scanner and how to solve them.Trouble CategoriesThe following trouble categories are addressed:• The Scanner Does Not Turn ON (See p. 6-5)• The Scanner Is Not Recognized (Connecting via USB)(See p. 6-5)• Scanning Is Not Performed (See p. 6-5)• Slow Scanning Speed (See p. 6-6)• Documents Do Not Feed Properly (See p. 6-6)• Saved Image Files Do Not Open (See p. 6-7)• Scanning Results Are Not as Expected (See p. 6-7)It you cannot resolve a problem, contact your local authorizedCanon dealer or your service representative.Problem and Solution■ The Scanner Does Not Turn ONIf the scanner does not turn ON, first confirm thefollowing:✔ Is the power cord connected correctly?✔ Is the power cord inserted into the power outlet?■ The Scanner Is Not Recognized (Connectingvia USB)If the scanner’s USB connection is not recognized, firstconfirm the following:✔ Are the scanner and PC connected correctly using theproper cable?✔ Is the scanner’s power switch turned ON?If this does not solve the problem, consider the followingpossible causes:Cause The scanner does not support your USBinterface.Solution This product is not guaranteed to operate withall types of USB interfaces. Contact your localauthorized Canon dealer or servicerepresentative for more information.Cause The scanner does not support the USBcable.Solution Use the USB cable provided with the scanner.Cause The USB hub is not compatible with thescanner.Solution Remove the USB hub.■ Scanning Is Not PerformedIf scanning does not start when it should, first confirm thefollowing:✔ Are the scanner and PC correctly connected with theproper cable?✔ Is the scanner’s power switch turned ON?If this does not solve the problem, consider the followingpossible causes:Cause The ISIS/TWAIN driver and JobRegistration Tool are not installedcorrectly.Solution Uninstall and then reinstall the ISIS/TWAINdriver and Job Registration Tool.