Canon imageFORMULA P-150M User Manual

Also see for imageFORMULA P-: Pocket guide Reference guide

Contents

93Problem 5 Documents fed askew are causing scanned imagesto be slanted.Solutions (1) Align the document guides to fit the documents asclosely as possible, and place the documents sothat they feed in straight.(2) Enable [Deskew] in the settings of the scannerdriver.(3) If many pages have been scanned since the lastroller cleaning, clean the rollers and separation pad.If documents still feed askew, roller replacement orother maintenance may be needed. (See p. 87.)(4) Perfectly straight scanning may not be possible forthe document due to the structural design of thescanner.Problem 6 Two-sided scanning is set in the scanner driver butboth sides are not scanned.Solutions Note that if you use a job for which scanning only oneside is set in CaptureOnTouch, only one side will alwaysbe scanned regardless of the settings of the scannerdriver. For example, if you set one-sided scanning onthe [Scanner setting] tab of the [Job Registration] dialogbox of CaptureOnTouch, one side will always only bescanned with that job. Change the setting of the job orcreate a job for scanning both sides.Problem 7 White lines/streaks appear in the scanned image.Solutions Clean the scanning glass (both the top and bottom) androllers. When cleaning off dirt with adhesive propertiessuch as glue and correction fluid, try applying a littlepressure when wiping the places corresponding towhere the lines appear. If the problem is not solved aftercleaning, the inside of the glass may be scratched.Contact your local authorized Canon dealer or servicerepresentative.Problem 8 Pages are skipped (missing).Solutions If [Scanning Side] of the scanner driver is set to [SkipBlank Page], pages with few black portions may beunintentionally deleted (skipped). Select anotherscanning mode such as simplex or duplex, or reduce theratio for black dots. For the solution for missing pagescaused by double feeding, see the following “Problem 9Pages become jammed or double fed.”Problem 9 Pages become jammed or double fed.Solutions (1) Scanning cannot be performed properly if the pagesof the document are sticking together because of,for example, static electricity. Before you load adocument, thoroughly fan the pages.(2) Reduce the number of pages that you load into thescanner at one time.Problem 10 I want to save scanned images in JPEG format, butthey are saved in TIFF format.Solutions If a document is scanned when [Mode] is set to [AutoColor Detection] in the settings of the scanner driver,documents detected as black and white areautomatically saved in the TIFF format regardless of thesetting. This is because the JPEG format does notsupport black and white binary images. If you want tosave all scanned images in JPEG format, set [Mode] to[Color] or [256-level Gray] and then perform scanning.Problem 11 The scanned images are saved separately asmultiple documents.Solutions When output file format is set to TIFF or PDF inCaptureOnTouch, multiple pages can be saved as onescanned image. To achieve this, select [File type], andthen click the [Advanced Settings] button and select[Save all pages as one file] in the dialog box thatappears.