ECG–UG–14-002 REVISION DATE PAGE30XAXWBACnet Option Rev G December 2016 56 OF 56Back to Beginning of Chapter – Table of Contents8.2 USB dongle not recognisedThe following HW protection key error may be displayed when the USB dongle is notrecognised.CAUSE: USB dongle is not recognised.SOLUTION: Install the latest version of SafeNet Inc.Hardlock key drivers available at:http://www3.safenet-inc.com/support/hardlock/index.aspx8.3 IncompatibilitiesPlease bear in mind that BACnet OPC-Server and Wago Configurator tools should not beinstalled on the same PC at the same time!8.4 BDT cannot see BACnet deviceCAUSE: Incorrect parameters configuration.SOLUTION: Make sure network prefix and subnet number parameters are the samebetween Touch Pilot and PC.
