SERVICE20HOW TO OBTAIN SERVICE:For warranty service, contact DCS Customer Service at (888) 281-5698.Before you call, please have the following information ready: Model Number Serial Number Gas Type Date of installation A brief description of the problemYour satisfaction is of the utmost importance to us. If a problem cannot be resolved to yoursatisfaction, please write or fax or email us at:Write:DCSAttention: Customer Service5800 Skylab RoadHuntington Beach, CA 92647Fax us at: (714) 372-7004Email: support@dcsappliances.comBEFORE YOU CALL FOR SERVICE:1. Is the circuit breaker tripped or the fuse blown?2. Is there a power outage in the area?