DataLocker DL3 User Manual

Also see for DL3: User guide User manual Setup guide User guide

Contents

DataLocker DL3 User Manual Manual pdf 26 page image

26TroubleshootFORGOTTEN PASSWORDPasswords are stored at the device level only,meaning that there is NO way to retrieve a lost orforgotten password. This is to ensure that access to theDL3 is restricted to the owner of the device.DataLocker does not store any passwords or carry amaster password for it would compromise the securityof the drive and its contents. All DataLocker productsare zero knowledge encryption solutions.It is the responsibility of the user to remember the device’s password. If you arelocked out of your device, you can regain access by initiating the self-destructfeature by entering the wrong passcode beyond the allowed number of failedlogin attempts; however, be advised that initiating self-destruct will erase all ofthe data on your device.