21PROBLEM POSSIBLE CAUSE SOLUTIONThe coffee is not hot. The cups were not preheated. Warm the cups by rinsing them with hotwater (Please note: you can use the hot waterfunction).The infuser has cooled down because2/3 minutes have elapsed since the lastcoffee was made.Before making the coffee, heat the infuser byrinsing using the rinse function (page 10).A low coffee temperature is set. Set a higher coffee temperature in the menu(page 11).The coffee is weak or not creamyenough.The coffee is ground too coarsely. Turn the grinding adjustment dial one clickanticlockwise towards “1” while the coffee millis in operation (fig. 11). Continue one click ata time until coffee delivery is satisfactory. Theeffect is only visible after delivering 2 coffees(see the section: “Adjusting the coffee mill” onpage 13).The coffee is unsuitable. Use pre-ground coffee for espresso machines.The coffee is delivered too slowly or adrop at a time.The coffee is ground too finely. Turn the grinding adjustment dial one clickclockwise towards “7” while the coffee mill isin operation (fig. 11). Continue one click at atime until coffee delivery is satisfactory. Theeffect is only visible after delivering 2 coffees(see the section: “Adjusting the coffee mill” onpage 13).Coffee does not come out of one orboth of the spouts.The spouts are blocked. Clean the spouts with a toothpick (fig. 26).The appliance does not come on It is not plugged into the mains socket. Plug into the mains socket.The main switch (A16) is not turned on. Press the main switch (fig. 1).The infuser cannot be extracted The appliance has not been turned offcorrectly Turn the appliance off by pressing the but-ton (page 10).TROUBLESHOOTINGBelow is a list of some of the possible malfunctions.If the problem cannot be resolved as described, contact Customer Services.GENERAL ALARM The inside of the appliance is very dirty. Clean the inside of the appliance thoroughly,as described in the section “Cleaning” (page15 If the message is still displayed after cle-aning, contact a service centre.EMPTY CIRCUIT FILL CIRCUITHOT WATERPress OKThe water circuit is empty Press OK (B1) to deliver water from the spout(C3) until it flows out normally.If the problem persists, make sure the watertank is fully inserted.REPLACE FILTER The water softener filter is exhausted. Replace the filter or remove it as described inthe section “Water softener filter” (page 18).