Defender SN502-4CH Instruction Manual

Also see for SN502-4CH: Instruction manual Quick start guide

Contents

Defender SN502-4CH Instruction Manual Manual pdf 59 page image

SN502-4CH56NETWORK GUIDEIF YOU CANNOT CONNECTIf the remote viewing does NOT connect it could be due to one of the following issues:1. Make sure the browser is Internet Explorer 6.0 or higher and is on a Windows PC2. Make sure you forwarded both port 80 AND 9000 for TCP and UDP3. Make sure you properly installed of the controls (selected the yellow pop-up bar and ran all controls)4. Check all your network connections and go through the above steps again to make sure a configuration errorwas not made. You may have to configure PPPoE settings to match the settings provided to you by your InternetService Provider (ISP). Consult your ISP for more information on your PPPoE settings5. Port forwarding is not set up correctly. Re-review the instructions on www.defender-usa.com/network and/orwww.portforward.com to check if you set port forwarding up correctly6. A pop-up blocker is preventing the ActiveX controls from prompting you to install7. Your router is blocking your computer from using the external IP address from the same network as the DVR. Tryconnecting to the External IP Address from a computer that is not connected to the same network8. Port 80 is being blocked by your ISP (Internet Service Provider). Try changing the HTTP port to 2000. Portforwarding will need to be setup for the new port9. A DSL modem is preventing the connection because it is on a different sub-network. Contact your Internet serviceprovider to assist with bridging the modem and router togetherNote: DEFENDER technical support cannot troubleshoot modems, since changing these settings canpotentially render your modem inoperable. Bridging or any other modifications to the modemwill need to be completed by the Internet service provider.Error / Page cannot be displayedNote: If you are having any problems with port forwarding, you can always contact DEFENDER’S 24/7technical support.