Diagnostics information 2-9Cartridge error messagesPaper jam error codes (200-series)Note: The Event log (See “Event log” on page 3-14) will list any of these errors that have occurred.Repeating jams or jam messages can be caused by any of the following:• Faulty/contaminated pick solenoids or worn cams of the solenoids.• Faulty/contaminated flags or springs.• Debris in the paper path.• Media not of the specified length.Error Description Action30 Invalid refill Replace the cartridge.31 Missing or defective cartridge32 Unsupported print cartridgeError Description Action200.00 Paper jam around input sensor. Remove the PC kit and paper or debris at the inputsensor.200.01 Classic input jam. The media is too long over the inputsensor. Possible causes include multi-sheet feed, traysize sensing problem, and media slippage.First, remove the PC kit and paper or debric at theinput sensor. Then, inspect the flag on the inputsensor. It should rotate freely. Replace the sensor ifnecessary. Finally, check the paper size settings inthe printer and the driver.200.02 The main input sensor never became uncovered fromthe sheet ahead.200.03 The video never started on the page at the inputsensor within two inches after hitting the input sensor Check the printhead. See “Printhead servicecheck” on page 2-37.200.04 The media at the input sensor before interruptoccurred–not enough time elapsed since the printheadstarted to expect the printhead mirror motor lock.Possible causes include bouncy sensor orexceptionally fast pick– perhaps due to media pre-staged in the source tray.Carefully remove the tray and notice if the leadingedge of the media is pointed upward and out of thetray. If so, then inspect the tray wear strips andreplace if necessary.Inspect the input sensor flag and replace it if it doesnot rotate freely or is too loose.200.06 Imaged page not expected page (bouncy passthrusensor) Remove the toner cartridge/PC kit. At the front,remove the upper front guide, and inspect the flag onthe manual input sensor. If the flag is loose, thenreplace it. See “Media manual input sensorremoval” on page 4-39.200.08 Media reached the input sensor before the EP wasready Inspect the tray for prestaging. Verify the propermedia and inspect the tray wear strips. Replace thewear strips if necessary.200.09 Transfer servo never started Inspect the LVPS/HVPS. See “Controller boardservice check” on page 2-22.200.12 Media detected at manual feeder sensor when notexpected. Possible causes include user insert of mediawhen motor is running or pre-staged media in the tray.Carefully remove the tray and notice if the leadingedge of the media is pointed upward and out of thetray. If so, then inspect the tray wear strips andreplace if necessary.Inspect the input sensor flag and replace it if it doesnot rotate freely or is too loose.