Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem,unplug the printer, and check the connection between the option and the printer.Print the printer settings page to see if the option is listed in the Installed Options list. If the option isnot listed, reinstall it. See "Printing a Printer Settings Page."Make sure the option is selected in the printer driver you are using.The following table lists printer options and corrective actions for related problems. If the suggestedcorrective action does not correct the problem, call customer service.Problem ActionOptional tray · Make sure the 550-sheet feeder is correctly connected to the printer. Reinstall thefeeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the Optional550-Sheet Feeder".· Make sure the print media is loaded correctly. See "Loading Print Media in Standard andOptional Trays" for more information.Duplexer · Make sure the duplexer is correctly installed. Reinstall the duplexer. See "Removing theOptional Duplexer" and "Installing a Duplexer".Memory card · Make sure the memory card is securely connected to the printer system board.Multi protocolcard · Make sure the card is securely inserted to the correct slot.· Make sure you are using the correct card.Wirelessprinter adapter · Make sure that the wireless printer adapter is securely connected to the multi protocolcard.Other ProblemsProblem ActionCondensation hasoccurred inside theprinter.· This usually occurs within several hours after you heat the room in winter. Thisalso occurs when the printer is operating in a location where relative humidityreaches 85% or more. Adjust the humidity or relocate the printer to anappropriate environment.Contacting ServiceWhen you call for printer service, be prepared to describe the problem you are experiencing or the errormessage on the display.You need to know your printer model type and serial number. See the label on the back of the printer nearthe controller card for this information.
