2-68 Service ManualEscalating a fax issue to second-level supportBefore contacting the second-level support, go to the SE menu on the MFP.and generate a Fax error file. Thisfile contains machine settings information and debug information that will help second-level support determinethe cause of a failure.To generate the fax error file, perform the following steps:1. In a Web browser, type http://MFP ip address/se.2. The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays:3. Write down the type of connection, the type of error, and the job in which the error occurred.4. In the Web browser address bar, type http://MFP ipaddress/se.5. Click Report a Fax Problem (A). The fax check list displays.6. Fill in the requested information. This is where you will type in the information you retrieved in step 3.Second-level support can assist you if you have questions about the information requested on the page.Note: The fields requesting the code levels, model number, type of problem are auto-filled. If the information isnot in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by pressing **411 on thekeypad or typing http://MFP ipaddress/se in a Web browser.7. After all the requested information is entered into the Fax Checklist Web page, press the Submit button onthe bottom of the page. A dialogue asking you to save the file will appear.Note: The file generated by the MFP is not automatically transmitted to second-level support. It is placedon the computer desktop.8. Enter a name for the file, and indicate where you want to save the file.9. press OK. The file appears on the desktop.10. E-mail the file to second-level support.
