Dell 4100 Installation And Troubleshooting Manual

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Contents

Dell 4100 Installation And Troubleshooting Manual Manual pdf 100 page image

Getting Help 11-1Chapter 11Getting HelpThis chapter describes the tools Dell provides to helpyou when you have a problem with a computer system. Italso tells you when and how to call Dell Computer Cor-poration for technical or customer assistance in thefollowing situations:• If you have a technical problem, read the next sec-tion, “Technical Assistance.”• If you are looking for information about a specificsubject or about Dell’s services, read “Help Tools”found later in this chapter.• If you have a problem with an order, read “ProblemsWith an Order” found later in this chapter.• If you need to return an item for warranty repair orcredit, read “Returning Items for Warranty Repair orCredit” found later in this chapter.• If you would like to place an order or need informa-tion about additional products available from Dell,call Dell at the appropriate telephone number listedin “Dell Contact Numbers” found later in thischapter.Technical AssistanceIf you need assistance with a technical problem, performthe following steps:1. Review the documentation that accompanied theDell system.To decide which document has the answers youneed, consult the Preface of the systemdocumentation.2. Run the diagnostics for the Dell system.See Chapter 5, “Running the System Diagnostics,”for instructions on using the system diagnostics.3. Make a copy of the Diagnostics Checklist (foundin Appendix A), and fill it out.NOTE: Save the Diagnostics Checklist in Appen-dix A as a master so you can use it to make copies asneeded.On the Diagnostics Checklist, document any errormessages or beep codes as they occur so you caninform the Dell technician of them. Describe whatyou were doing when the error occurred. Note thesteps you have taken to solve the problem.4. Use the AutoTech service for help with installa-tion and troubleshooting procedures.For instructions on using the AutoTech service, see“AutoTech Service” found later in this chapter.5. If the preceding steps have not resolved the prob-lem and you need to talk to a Dell technician, youcan call Dell’s customer technical support service.For instructions on using the technical support ser-vice, see “Technical Support Service” found later inthis chapter.Help ToolsDell provides a number of tools to assist you. Table 11-1lists subjects you may want information about, tasks you