Dell 4100 Installation And Troubleshooting Manual

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Contents

Dell 4100 Installation And Troubleshooting Manual Manual pdf 102 page image

Getting Help 11-3Commercial Online ServicesDell can also be accessed electronically via commercialonline services, such as CompuServe®, PRODIGY®,America Online, and the Microsoft Network, by usingthe following addresses:• CompuServeType GO DELL.• PRODIGYSelect MANUFACTURER’S CORNER; then select DELL.• America OnlineUse the keyword DELL.• Microsoft NetworkFrom the Edit menu, select GO TO, select OTHERPLACES, and then type DELL.Dell Diagnostics ProgramEvery Dell computer comes with Dell diagnostics thatcan help you determine what is wrong with the computerwhen it does not operate correctly. This program providesvaluable information for you and for Dell techniciansshould you need to call Dell.See Chapter 5, “Running the System Diagnostics,” forinstructions on using the diagnostics. You can use thisdiagnostic program to test major components or devicesin the computer, if it can boot.AutoTech ServiceDell’s automated technical support service—AutoTech—provides recorded answers to the questions most fre-quently asked by Dell customers.When you call AutoTech, you use your touch-tone tele-phone to select the subjects that correspond to yourquestions. You can even interrupt an AutoTech sessionand continue the session later. The code number that theAutoTech service gives you allows you to continue yoursession where you ended it.The information available through AutoTech includes:• Specifications and prices for Dell computers cur-rently on sale• Installation instructions for Dell computers andperipherals• Answers to questions about the Microsoft Windows3.x operating systems• Help in troubleshooting Dell computersThe AutoTech service is available 24 hours a day, sevendays a week. You can also access this service through thetechnical support service. For the telephone number tocall, see “Dell Contact Numbers” found later in thischapter.NOTE: AutoTech is not always available in all locationsoutside the continental U.S. Please call your local Dellrepresentative for information on availability.TechFax ServiceDell takes full advantage of fax technology to serve youbetter. Twenty-four hours a day, seven days a week, youcan call the Dell TechFax line toll-free for all kinds oftechnical information.Using a touch-tone phone, you can select from a fulldirectory of topics. The technical information you requestis sent within minutes to the fax number you designate.TechFax information includes:• Interrupt maps, system board layouts, andspecifications.• Technical notes on system compatibility andrevisions.• News on updates for operating systems and applica-tion programs.• Descriptions of available technical training classes.For Dell-certified technicians, TechFax offers infor-mation such as parts lists, drawings, and maintenanceand repair data.For the TechFax telephone number, see “Dell ContactNumbers” found later in this chapter.NOTE: TechFax is not always available in all locationsoutside the continental U.S. Please call your local Dellrepresentative for information on availability.TechConnect BBSUse a modem to access Dell’s TechConnect BBS24 hours a day, seven days a week. The service is menu-driven and fully interactive. The modem settings for theBBS are 8 bit, no parity, 1 stop bit.