Dell 4100 Installation And Troubleshooting Manual

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Contents

Dell 4100 Installation And Troubleshooting Manual Manual pdf 12 page image

Checking the Basics 2-1Chapter 2Checking the BasicsIf a Dell PowerEdge 4100 computer system is not work-ing as expected, start your troubleshooting with theprocedures in this chapter. This chapter guides youthrough some initial checks and procedures that can solvebasic computer problems. It can also direct you to theappropriate chapter in this guide for detailed trouble-shooting information and procedures to solve morecomplex problems.NOTE: When you see the question, “Is the problemresolved?” in a troubleshooting procedure, perform theoperation that caused the problem.Backing Up FilesIf the system is behaving erratically, back up the filesimmediately. See the documentation that came with theoperating system for instructions on how to back up thefiles.Basic ChecksThe following procedure leads you through the checksnecessary to solve some basic computer problems:1. Was an alert message issued by the Dell HIPserver management program?The Dell Hardware Instrumentation Package (HIP)server management application program generateswarning and failure messages for drive, temperature,fan, and power conditions. These messages appear inthe simple network management protocol (SNMP)trap log file. To see the trap log, select any enterpriseunder the SNMP trap log icon. (More informationabout the Alert Log window and options is providedin the Dell HIP online help.)Yes. Go to “Alert Log Messages From the Dell HIPProgram” in Chapter 3.No. Go to step 2.2. Is the computer wet or damaged?Yes. Go to Chapter 7, “Checking Inside theComputer.”No. Go to step 3.3. Perform the steps in “Checking Connections andSwitches” found next in this chapter.Is the problem resolved?Yes. The power to the computer system was faulty, orthe connections to the computer system were loose.You have fixed the problem.No. Go to step 4.4. Perform the steps in “Look and Listen” foundlater in this chapter.Did the computer system complete the boot routine?Yes. Go to step 5.No. A serious malfunction may have occurred. Go toChapter 11, “Getting Help.”5. Did you receive a system message or beep code?Yes. Go to Chapter 3, “Messages and Codes.”No. Go to step 6.