Troubleshooting 81Hard drive problemsAL L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive mayprevent the operating system from starting. Try allowing the computer toreturn to room temperature before turning it on.RU N CH E C K DI S K —1 Click Start and click My Computer.2 Right-click Local Disk C:.3 Click Properties→Tools→Check Now.4 Click Scan for and attempt recovery of bad sectors and click Start.E-Mail, Modem, and Internet ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.NOTE: Connect the modem to an analog telephone connector only. The modemdoes not operate while it is connected to a digital telephone network.CH E C K T H E MI C R O S O F T OU T L O O K ® EX P R E S S O R WI N D O W S MA I L SE C U R I T YSE T T I N G S — If you cannot open your e-mail attachments:1 In Outlook Express, click Tools, click Options, and then click Security.2 Click Do not allow attachments to remove the checkmark.CH E C K T H E T E L E P H O N E L I N E C O N N E C T I O NCH E C K T H E T E L E P H O N E C O N N E C T O RCO N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L C O N N E C T O RUS E A D I F F E R E N T T E L E P H O N E L I N E• Verify that the telephone line is connected to the connector on the modem(the connector has either a green label or a connector-shaped icon next to it).• Ensure that you hear a click when you insert the telephone line connectorinto the modem.• Disconnect the telephone line from the modem and connect it to atelephone, then listen for a dial tone.• If you have other telephone devices sharing the line, such as an answeringmachine, fax machine, surge protector, or line splitter, then bypass themand connect the modem directly to the telephone wall connector. If youare using a line that is 3 m (10 ft) or more in length, try a shorter one.Downloaded from www.Manualslib.com manuals search engine
