62 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mKeyboard ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the DellDiagnostics or the system setup program. When you attach an external keyboard, the integratedkeyboard remains fully functional.External Keyboard ProblemsNOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.EN S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y WI N D O W S —1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware.If your IEEE 1394 device is listed, Windows recognizes the device.IF Y O U H A V E P R O B L E M S W I T H A DE L L -P R O V I D E D IEEE 1394 D E V I C E —IF Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y DE L L —Contact Dell (see page 101) or the IEEE 1394 device manufacturer.CH E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and checkit for damage, and firmly reconnect the cable.If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to thecomputer.CH E C K T H E E X T E R N A L K E Y B O A R D —1 Shut down the computer, wait 1 minute, and turn it on again.2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.3 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and clickNotepad.4 Type some characters on the external keyboard and verify that they appear on the display.If you cannot verify these steps, you may have a defective external keyboard.