Solving Problems 83Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.EN S U R E T H A T MI C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click MyComputer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus softwareto check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.TE S T T H E D R I V E —• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.• Insert a bootable floppy disk and restart the computer.CL E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 165.EN S U R E T H A T T H E CD I S S N A P P E D O N T O T H E S P I N D L ECH E C K T H E C A B L E C O N N E C T I O N SCH E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Resolving Software and Hardware Incompatibilities" onpage 102.RU N T H E DE L L DI A G N O S T I C S — See "Dell Diagnostics" on page 79.CD and DVD drive problemsNOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect inthe drive or the CD or DVD.NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.Problems writing to a CD/DVD-RW driveCL O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. Ifthe stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.TU R N O F F S T A N D B Y M O D E I N WI N D O W S B E F O R E W R I T I N G T O A CD/DVD-RW D I S C — See "PowerManagement Modes" on page 41 for information on standby mode.CH A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software.If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray1 Ensure that the computer is shut down.2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly untilthe tray is partially ejected.3 Gently pull out the tray until it stops.
