w w w . d e l l . c o m | s u p p o r t . d e l l . c o m158 Limited War ranties and Re tur n Policy• For Canada-purchased computers (in-country transfers) and to transfer from onecustomer to another, go towww.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm• For out-of-country transfers (outside of the original country of purchase), go towww.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htmIf you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers)or 1-800-326-9463 (Corporate Commercial or Government customers)."Total Satisfaction" Return Policy (Canada Only)If you are an end-user customer who bought new products directly from Dell, you may returnthem to Dell up to 30 days after you receive them for a refund or credit of the productpurchase price. If you are an end-user customer who bought reconditioned or refurbishedproducts from Dell, you may return them to Dell within 14 days after the date on thepacking slip or invoice for a refund or credit of the product purchase price. In either case, therefund or credit will not include any shipping and handling charges shown on your packingslip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwiseprohibited by law. If you are an organization that bought the products under a writtenagreement with Dell, the agreement may contain different terms for the return of productsthan specified by this policy.To return products, you must call Dell Customer Service at 1-800-847-4096 to receive aCredit Return Authorization Number. To expedite the process of your refund or credit, Dellexpects you to return the products to Dell in their original packaging within 5 days of thedate that Dell issues the Credit Return Authorization Number. You must also prepayshipping charges and insure the shipment or accept the risk of loss or damage duringshipment. You may return software for a refund or credit only if the sealed packagecontaining the floppy disk(s) or CD(s) is unopened. Returned products must be in as-newcondition, and all of the manuals, floppy disk(s), CD(s), power cables, and other itemsincluded with a product must be returned with it. For customers who want to return, forrefund or credit only, either application or operating system software that has been installedby Dell, the whole system must be returned, along with any media and documentation thatmay have been included in the original shipment.The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It alsodoes not apply to products purchased through Dell's Software and Peripherals division. Forthose products, please instead refer to Dell's Software and Peripheral's then-current returnpolicy (see the following section, "Dell Software and Peripherals (Canada Only)").