Printing problems2696. TroubleshootingThe wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected.The software application is malfunctioning. Try printing a job from another application.The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and back on again.Pages print, but they areblank.The toner cartridge is defective or out of toner. Redistribute the toner, if necessary. If necessary, replace the toner cartridge.• See "Redistributing toner" on page 72.• See "Replacing the toner cartridge" on page 74.The file may have blank pages. Check the file to ensure that it does not contain blank pages.Some parts, such as the controller or the board,may be defective.Contact a service representative.The machine does notprint PDF files correctly.Some parts of graphics,text, or illustrations aremissing.Incompatibility between the PDF file and theAcrobat products.Printing the PDF file as an image may enable the file to print. Turn on Print As Imagefrom the Acrobat printing options.It will take longer to print when you print a PDF file as an image.The print quality ofphotos is not good.Images are not clear.The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, theresolution will be reduced.Before printing, themachine emits vapor nearthe output tray.Using damp paper can cause vapor duringprinting.This is not a problem. Just keep printing.Condition Possible cause Suggested solutions
