Action Yes NoStep 11Check the installed printer driver.Is the correct printer driver installed?Go to step 12. Install the correctprinter driver.Step 12Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on.Is the printer working?The problem is solved. Contact technicalsupport.Printer display is blankAction Yes NoStep 1Press the Sleep button on the printer control panel.Does Ready appear on the printer display?The problem is solved. Go to step 2.Step 2Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on.Do Please wait and Ready appear on the printer display?The problem is solved. Turn off the printer,and then contacttechnical support.Option problemsCannot detect internal optionAction Yes NoStep 1Turn off the printer, then wait for about 10 seconds, and then turn on theprinter.Does the internal option operate correctly?The problem is solved. Go to step 2.Step 2Check if the internal option is properly installed in the controller board.a Turn off the printer using the power switch, and then unplug the powercord from the electrical outlet.b Make sure the internal option is installed in the appropriate connectorin the controller board.c Connect the power cord to the printer, then to a properly groundedelectrical outlet, and then turn on the printer.Is the internal option properly installed in the controller board?Go to step 3. Connect the internaloption to the controllerboard.Troubleshooting 129
