Dell D630 - LATITUDE ATG NOTEBOOK Quick Reference Manual

Also see for D630 - LATITUDE ATG NOTEBOOK: Quick reference guide Service manual User guide User guide System board manual

Contents

18 Quick Reference GuideOther software problemsC H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N GI N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software.See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.B A C K U P Y O U R F I L E S I M M E D I A T E L Y .U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CD S .S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N U .S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, youfrequently receive pop-up advertisements, or you are having problems connecting to the Internet, yourcomputer might be infected with spyware. Use an anti-virus program that includes anti-spywareprotection (your program may require an upgrade) to scan the computer and remove spyware. For moreinformation, go to support.dell.com and search for the keyword spyware.R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 18. If all tests run successfully, the errorcondition is related to a software problem.Dell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProductInformation Guide.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Lockups and Software Problems"on page 17 and run the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin.NOTICE: The Dell Diagnostics works only on Dell™ computers.NOTE: The Drivers and Utilities media is optional and may not ship with your computer.Enter system setup (see "System Setup Program" in your User’s Guide), review your computer’sconfiguration information, and ensure that the device you want to test displays in system setup and isactive.Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities media.