Solving Problems 41The computer stops respondingNOTICE: You might lose data if you are unable to perform an operating system shutdown.A program stops respondingA program crashes repeatedlyNOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.A program is designed for an earlier Windows operating systemA solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off. Then restart your computer.EN D T H E P R O G R A M —1 Press simultaneously.2 Click Applications.3 Click the program that is no longer responding.4 Click End Task.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.RU N T H E PR O G R A M C O M P A T I B I L I T Y WI Z A R D —The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.1 Click the Start button, point to All Programs→ Accessories, and then click Program CompatibilityWizard.2 In the welcome screen, click Next.3 Follow the instructions on the screen.TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off. Then restart your computer.
