46 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mScanner ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructionslocated in the Product Information Guide.NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.CH E C K T H E P R I N T E R C A B L E C O N N E C T I O N S —• See the printer documentation for cable connection information.• Ensure that the printer cables are securely connected to the printer and the computer (see page 11).TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with anotherdevice, such as a lamp.VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y WI N D O W S —1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.2 Click View installed printers or fax printers.If the printer is listed, right-click the printer icon.3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the followingport(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s):setting is USB.RE I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions.CH E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup andtroubleshooting information.UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.RE S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I NCH E C K T H E C A B L E C O N N E C T I O N S —• See the scanner documentation for cable connection information.• Ensure that the scanner cables are securely connected to the scanner and the computer.
