Dell DR4100 Owner's Manual

Also see for PowerVault DR4100: Administrator's guide Reference guide Release note Manual Manual

Contents

Troubleshooting A Storage ControllerCAUTION: Many repairs may only be done by a certified service technician. You should only performtroubleshooting and simple repairs as authorized in your product documentation, or as directed by the online ortelephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yourwarranty. Read and follow the safety instructions that came with the product.NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system andthe controller.1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.3. Open the system.4. Verify that the installed expansion cards are compliant with the expansion card installation guidelines.5. Ensure that each expansion card is firmly seated in its connector.6. Close the system7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from theelectrical outlet.9. Open the system.10. Remove all expansion cards installed in the system.11. Close the system.12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, seeGetting Help.14. For each expansion card you removed in step 10, perform the following steps:a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.b. Open the system.c. Reinstall one of the expansion cards.d. Close the system.e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.If the tests fail, see Getting Help.Troubleshooting Expansion CardsCAUTION: Many repairs may only be done by a certified service technician. You should only performtroubleshooting and simple repairs as authorized in your product documentation, or as directed by the online ortelephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yourwarranty. Read and follow the safety instructions that came with the product.NOTE: When troubleshooting an expansion card, see the documentation for your operating system and theexpansion card.1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.3. Open the system.90