Solving Problems 37DVD drive problemsNOTE: Because of different regions worldwide and different disc formats, not all DVD titleswork in all DVD drives.Hard drive problemsE-Mail, Modem, and Internet ProblemsNOTE: Connect the modem to an analog telephone jack only. The modem does not operate whileit is connected to a digital telephone network.T E S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD to eliminate the possibilitythat the original DVD is defective.E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button and click MyComputer. If the DVD drive is not listed, perform a full scan with your antivirus software to checkfor and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.C L E A N T H E D I S C — See the Tell Me How help file for instructions on cleaning your DVDs. Toaccess help files, see page 34.C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 63.R U N C H E C K D I S K —1 Click the Start button and click My Computer.2 Right-click the drive letter (local disk) that you want to scan for errors, and then clickProperties.3 Click the Tools tab.4 Under Error-checking, click Check Now.5 Click Start.C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — Verify that the telephone line is connectedto the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)Ensure that you hear a click when you insert the telephone line connector into the modem.
