Back to Contents PageSolving ProblemsDell™ Dimension™ 2350 SeriesFinding Help InformationBattery ProblemsDrive ProblemsFloppy drive problemsFinding Help InformationBattery ProblemsDrive ProblemsE-Mail, Modem, and Internet ProblemsError MessagesGeneral ProblemsKeyboard ProblemsMouse ProblemsNetwork ProblemsPower ProblemsPrinter ProblemsScanner ProblemsSound and Speaker ProblemsVideo and Monitor ProblemsTo access the Tell Me How help file —1. Click the Start button, and then click Help and Support.2. Click User and system guides, and then click User's guides.3. Click Tell Me How.To access Windows help —1. Click the Start button, and then click Help and Support.2. Type a word or phrase that describes your problem, and then click the arrow icon.3. Click the topic that describes your problem.4. Follow the instructions shown on the screen.To locate additional information for your computer — See "Finding Information for Your Computer."CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent typerecommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your Owner's Manual.Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time ordate displays during start-up, replace the battery. If the battery still does not work properly, contact Dell (see "Contacting Dell" in yourOwner's Manual for the correct number to call).Ensure that Windows® recognizes the drive — Click the Start button and click My Computer. If the floppy drive is not listed, perform a fullscan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.Test the drive —l Insert another disk to eliminate the possibility that the original floppy disk is defective.l Insert a bootable floppy disk and reboot the computer.Ensure that the disk is not full or write-protected — Ensure that the disk has available space and that it is not write-protected (locked).See the following illustration.