Dell Dimension K0004 Owner's Manual

Also see for Dimension 8250 Series: Quick setup guide Manual 

Contents

Appendix 147During the remaining years following the first year of all limited warranties: We will replace any defective partwith new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a validcredit card number at the time you request a replacement part, but we will not charge you for the replacement partas long as you return the original part to us within thirty days after we ship the replacement part to you. If we donot receive the original part within thirty days, we will charge to your credit card the then-current standard price forthat part.We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.We will also include a prepaid shipping container with each replacement part for your use in returning the replacedpart to us.NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storagedevice(s) in the product(s). We are not responsible for lost or corrupted data.What if I purchased an on-site service contract?If your service contract is with Dell, service will be provided to you under the terms of the service contract. Pleaserefer to that contract for details on how to obtain service. Dell's service contracts can be found online atwww.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract withone of our third-party service providers, please refer to that contract (mailed to you with your invoice) for detailson how to obtain service.How will you fix my product?We use new and refurbished parts made by various manufacturers in performing warranty repairs and in buildingreplacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,some of which were never used by a customer. All parts and systems are inspected and tested for quality.Replacement parts and systems are covered for the remaining period of the limited warranty for the product youbought. Dell owns all parts removed from repaired products.What do I do if I am not satisfied?We pride ourselves on our great customer service. If you are not satisfied with the service you receive under thislimited warranty, please let us know. We have found that the best way to resolve issues regarding our limitedwarranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the mostexpeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT ORFUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLECLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,termination or validity thereof, the relationships which result from this limited warranty (including, to the fullextent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchaseSHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTEREDBY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available viathe Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely tothe dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on eachof the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may beobtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.