Solving Problems 43Error MessagesIf the message is not listed, see the documentation for the operating systemor the program that was running when the message appeared.E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With theOutlook Express e-mail program open, click File. If Work Offline has acheckmark next to it, click the checkmark to remove it and connect to theInternet.E N S U R E T H A T Y O U H A V E S U B S C R I B E D T O A N I N T E R N E T S E R V I C EP R O V I D E R — Contact an Internet service provider to subscribe.C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R — Contact your Internetservice provider for assistance.A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N GC H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters infilenames.A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you aretrying to open is missing an essential file. To remove and then reinstall theprogram:1 Click the Start button.2 Click Control Panel.3 Click Add or Remove Programs.4 Select the program you want to remove.5 Click the Change or Remove Program icon.6 See the program documentation for installation instructions.I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to anonbootable floppy disk or CD. Insert a bootable floppy disk or CD.N O N - S Y S T E M D I S K E R R O R — A floppy disk is in the floppy drive. Removethe floppy disk and restart the computer.
