150 Appendixw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Making a ClaimClaims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guaranteeperiod. The end user must always supply proof of purchase, indicating name and address of the seller, date ofpurchase, model and serial number, name and address of the customer, and details of symptoms and configurationat the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guaranteeclaim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insuranceto and from Dell’s repair/replacement center. The end user must ensure that the defective product is available forcollection properly packed in original or equally protective packaging together with the details listed above and thereturn number provided to the end user by Dell.Limitation and Statutory RightsDell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guaranteeis given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence ofapplicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of itsaffiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirector consequential loss arising from negligence, breach of contract, or howsoever.This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rightsresulting from other contracts concluded by the end user with Dell and/or any other seller.Dell World Trade LPOne Dell Way, Round Rock, TX 78682, USADell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)Avenida Industrial Belgraf, 40092990-000 - Eldorado do Sul – RS - BrasilDell Computer de Chile LtdaCoyancura 2283, Piso 3- Of.302,Providencia, Santiago - ChileDell Computer de Colombia CorporationCarrera 7 #115-33 Oficina 603Bogota, ColombiaDell Computer de Mexico SA de CVPaseo de la Reforma 2620 - 11° PisoCol. Lomas Altas11950 México, D.F.