Solving Problems 55Lockups and Software ProblemsCAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.The computer does not start upThe computer stops respondingNOTICE: You may lose data if you are unable to perform an operating system shutdown.A program stops respondingA program crashes repeatedlyNOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.RU N T H E HA R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"on page 72.CH E C K T H E DI A G N O S T I C LI G H T S — See "Diagnostic Lights" on page 65.EN S U R E T H A T T H E PO W E R C A B L E I S FI R M L Y CO N N E C T E D T O TH E CO M P U T E R A N D T O TH EEL E C T R I C A L OU T L E TTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off, and then restart your computer.EN D T H E P R O G R A M —1 Press simultaneously.2 Click Applications.3 Click the program that is no longer responding.4 Click End Task.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.DIM_book.book Page 55 Monday, October 15, 2007 11:04 AM
