56 Solving ProblemsA program is designed for an earlier Windows operating systemA solid blue screen appearsOther software problemsRU N T H E PR O G R A M C O M P A T I B I L I T Y WI Z A R D — The Program Compatibility Wizard configures aprogram so that it runs in an environment similar to non-Windows XP operating system environments.1 Click Start, point to All Programs→ Accessories, and then click Program Compatibility Wizard.2 In the welcome screen, click Next.3 Follow the instructions on the screen.TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off, and then restart your computer.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O RT R O U B L E S H O O T I N G I N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software. Seethe software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L YUS E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R C DSSA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H ES T A R T M E N UDIM_book.book Page 56 Monday, October 15, 2007 11:04 AM
